Terms
Terms and refunds
Last updated 7 October 2026.
Who sells to you
MB Residuum, company code 306725962, Vilnius, Lithuania, trading as Pawsterpiece. Contact: hello@pawsterpiece.com.
What you buy
Digital portraits of your pet, generated by AI from the photo you upload, in the styles you choose. Each portrait is a high-resolution JPG file of 1792 × 2400 pixels without a watermark, and on request a large print file of the same portrait of 3584 × 4800 pixels. Nothing physical is shipped. Prices are in US dollars and include everything; there is no subscription.
Free previews
You can preview up to three styles per photo for free. Previews are watermarked and may only be used to decide whether to buy.
Delivery
Your files are ready to download on your order page right after payment. Styles you did not preview are painted there and then, which takes about a minute each. Your order page and files stay available for 12 months from the day you buy, and every order you made is listed at pawsterpiece.com/my. After 12 months the files are deleted, so please download them.
Repaints and refunds
If a portrait does not look like your pet, you can repaint it free from your order page, up to two times per style, within 30 days of your purchase, and tell us what to fix. If you are still not happy, for any reason, email us within 30 days of your purchase and we refund 100% to your original payment method. No forms and no photos needed. Refunds usually arrive in 5 to 10 business days.
Two fair-use conditions: one refund per customer in any 12 months, and a refund ends your right to use the files. This promise is more generous than the 14-day right of withdrawal under EU law, and it applies wherever you live.
Your photo and your rights in the portrait
You confirm that you may use the photo you upload. You may print, frame, share and give your portraits for personal, non-commercial use. We do not show your portraits publicly without your permission.
AI-generated content
The portraits are created by an AI image model. Like a painter, it interprets the photo, so small details can differ from your pet. That is why the preview is free, and why repaints and refunds are built in.
Law
These terms are governed by Lithuanian law. If you are a consumer, you also keep every right the law of your own country gives you.